Roofing questions in Royston
Straight answers about inspections, quotes, repairs and how we work.
Frequently asked questions
If your question is not here, call 07450 418300 or send a WhatsApp message to 07412 757620.
Are your roof inspections really free?
Yes. We inspect the roof, show you photos of what we find and give you a clear written quote, with no obligation.
How do I get a quote?
Call 07450 418300, send photos by WhatsApp to 07412 757620 (messages only), email us or use the enquiry form on our contact page.
Do you offer emergency roof repairs?
Yes. If water is coming in, call 07450 418300 at any time. We make the roof safe and watertight first, then arrange a permanent repair.
Are you insured?
Yes. Every job is covered by £10M public liability insurance.
Are your roofers qualified?
Our roofers are NVQ-qualified and CSCS-certified.
Do I need to be at home while you work?
Not always. For most outside work we only need access to the roof. We will agree the details with you before we start.
Will you tell me if I do not need a new roof?
Yes. We only recommend a new roof when repairs no longer make sense.
Do you work on flat roofs, chimneys and gutters as well?
Yes. We cover pitched and flat roofs, chimneys and leadwork, and roofline and guttering.
Do you need scaffolding for every job?
No. Small repairs can often be done safely from a ladder or tower. Larger jobs and re-roofs need scaffolding, which we arrange.
Can you help with an insurance claim?
We can provide photos and a written report of storm damage for your insurer.
Do you remove the waste?
Yes. We clear up every day and take away all waste when the job is finished.
What are your opening hours?
Monday to Saturday, 8am to 6pm for enquiries, with 24/7 emergency call-outs.
Do you cover the villages around Royston as well as the town?
Yes. We cover the whole SG8 area, on both sides of the county border, including Bassingbourn, Kneesworth, Melbourn, Meldreth, Therfield, Barkway, Barley and the Mordens.
My chimney stack has crumbling mortar. Can it be repointed rather than rebuilt?
Usually, yes. If the bricks are sound we rake out the old joints and repoint, renew the flaunching around the pots and check the lead flashings. If the stack is leaning or the bricks are badly spalled, we will show you photos and explain why a partial rebuild may be needed.
Are roof inspections really free?
Yes. We will inspect your roof, take photos of anything we find and explain it in plain English. There is no obligation to go ahead with any work.
The wind has lifted tiles on my Royston roof. How quickly can you come out?
We offer 24/7 emergency call-outs. Ring 07450 418300, tell us what has happened and we will make the roof safe and watertight as quickly as we can, then quote for a permanent repair.
Can I send you photos first?
Yes. Send photos by WhatsApp to 07412 757620 (messages only) or email hello@royston.roofixsolutions.com. It helps us understand the problem before we visit. To speak to someone, call 07450 418300.
Roof problem in Royston?
Free roof inspections · Clear written quotes · 24/7 emergency call-outs